Predicts Privacy Policy – Your data is completely secure

1 Data Collection – When & How

Predicts collects information from you either when you actively provide it or automatically as you use our services. We only collect what is genuinely necessary to deliver those services.

Main ways we collect information:

• Registration form: Information you provide directly when creating your account.
• KYC Process: Documents uploaded for identity verification.
• Transaction Information: Automatically recorded during deposits and withdrawals.
• Browsing behavior: Through cookies and log files.
• Support Contact: Via live chat or email.
• Device Information: IP address, browser type, and operating system.

2 What Information We Collect

Predicts collects and stores the following types of information:

We do not collect any information beyond what is listed above. Sensitive data such as religion, political views, or medical history is never collected.

3 Purpose of Data Use

Predicts uses your information for the following specific purposes:

• Account management: Enabling login, security verification, and a personalized experience.
• Financial Transaction Processing: Processing deposits and paying out winnings.
• Fraud prevention: Detecting suspicious activity and preventing money laundering.
• Legal obligation: Completing KYC in compliance with licensing authority requirements.
• Customer support: Resolving issues and maintaining communication.
• Service Improvement: Analyzing user behavior to improve the platform.
• Marketing: Sending offers and promotions with your consent.
• Responsible betting: Identifying problematic betting patterns to provide timely support.

4 Data Sharing Policy

Predicts does not sell your data. However, certain information may be shared in the following limited circumstances:

• Payment processor: Mobile Pay, Nagad, Rocket — used solely to process transactions.
• Identity verification service: Approved third parties for KYC verification.
• Law enforcement: In cases of court orders or lawful investigations.
• Licensing Authority: For audits required by regulatory authorities.
• Cloud service provider: For data storage, under strict confidentiality agreements.

In each of the cases above, data sharing is governed by strict confidentiality agreements and is permitted only for the specified purpose. Third parties are not allowed to use this information for anything else.

5 Cookies & Tracking Technologies

Predicts uses cookies to keep the website running smoothly and to improve the user experience. The types of cookies we use:

• Essential Cookies: Maintaining login sessions and ensuring security. These cannot be disabled.
• Functional cookies: Remembering your language preference, theme, and other settings.
• Analytics Cookies: To understand how pages are used — without collecting any personal information.
• Security cookies: Device fingerprinting to detect fraudulent login attempts.

Most browsers let you manage cookies through their settings. However, disabling essential cookies may prevent login and transactions from working properly.

Predicts does not use any third-party advertising trackers.

6 Data protection methods

Predicts applies industry-standard security measures to protect your privacy:

• SSL/TLS encryption: 256-bit encryption is active across all pages of the site.
• Password hashing: Your password is never stored in plain text; we use the bcrypt algorithm.
• Two-Factor Authentication (2FA): OTP verification for sensitive actions.
• Access control: Staff can only access information required for their specific role.
• Regular security audits: Audited twice a year by external security specialists.
• Data backup: Data is stored across multiple secure locations.
• Intrusion detection: Automated 24/7 monitoring for unusual access activity.

7 Data Retention Period

Predicts stores your information in accordance with the following policies:

• Active accounts: All data is retained for as long as your account remains active.
• Closed accounts: Financial and legal data is retained for up to 5 years after account closure, as required by regulatory obligations.
• KYC documents: Up to 7 years, as required by law.
• Support Contact: Up to 3 years.
• Cookies & Log Files: Typically 90 days to 1 year.

After the periods above, data is securely deleted. Where legal obligations require longer retention, data is kept accordingly.

8 Your Rights

Under Predicts' Privacy Policy, you have the following rights:

• Right to access: You can request to know what personal information we hold about you.
• Right to rectification: You can correct any inaccurate or outdated information.
• Right to deletion: You may request deletion of your data, except where retention is required by law.
• Right to restrict processing: You can object to the use of your data for specific purposes.
• Right to Portability: You may request a copy of your data in a structured, portable format.
• Right to opt out of marketing: You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@predicts.best. We will respond within 30 days.

9 Protection of Minors

Predicts has a strict policy against collecting personal data from anyone under the age of 18.

• We never knowingly collect data from children or minors.
• If an underage account is detected, it is immediately closed and all associated data is deleted.
• Parents who wish to access or delete their child's information can contact support directly.

10 Changes to the Privacy Policy

Predicts may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• Registered members will be notified by email or SMS if any significant changes are made.
• Continued use of the service after any changes constitutes your acceptance of the updated policy.

Previous versions of the Privacy Policy are archived. You can obtain an older version by contacting support.

11 Privacy-Related Contact

For any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team directly:

• Email: support@predicts.best
• Subject: "Privacy Request"
• Response Time: Within 30 business days
• Live chat: Available on the website 24/7